What is Attune?

What is Attune™?

Attune is the first product of its kind that can actually anticipate and notify you about computer problems before you experience them. Attune accomplishes this through partnerships with companies that create messages that will alert you to potential technical problems or other important information. These messages are based on your specific computer and the software that you use.

How does Attune work?

Attune runs quietly in the background and watches how you use your computer. If you are about to encounter a situation that is known to cause problems, you are first presented with a notification about the situation, and then presented with an on-screen Intelligram message that provides additional information.

Intelligrams are "Intelligent Telegrams," with the addition of a logic rule that determines if the Intelligram is relevant for you and exactly when you should be notified about it. An Intelligram might contain workaround steps to a problem, directions for downloading a software patch, or a simple executable file for you to run.

Example

Suppose you are about to install a new game on your computer. The game manufacturer, who is using Attune to create technical support messages for its users, has learned that installing its newest software on a specific model of computers causes problems with a specific sound card. You happen to be using one of those specific computers with that specific sound card. While you are in the process of installing the game, Attune first presents you with an immediate notification about this problem so that you do not continue with the installation. You are then presented with an Intelligram to explain what steps you should take in order to make the game work properly on your computer. By following the steps in the Intelligram, you save several hours of troubleshooting and avoid the frustration of this known bug.